![]() The url in the action parameter is requested when the caller leaves the queue. The url provided in the waitUrl param is requested when the user enters the queue. Can anyone suggest good documentation with an example to handle my requirements. Use this data source to generate the JSON for the Studio Flow enqueue call widget. Id suggest looking into using the waitUrl and action parameters on the 1 verb.I have been trying to contact support regarding the documentation or examples fo the above requirements, but it's very hard to get a reply as I don't have paid support enabled. But when I try to play the recording, it says an application error occurred. The callers will listen to music while the application arranges an agent to take their call. This post will walk you through the steps to receive calls on your Twilio phone number and have the callers put into a call queue. I also added a call forwarding option with recording enabled. With Twilio Studioand TaskRouteryou can quickly customized call flows. This helps me to make sure that the calls are not missed. I also want to forward the calls to a specif number and if that number does not pick or reject, call another number. ![]() Now I am trying to enqueue the calls so that users will stay in a queue while the agent is busy. First, is how you currently seem to be pursuing it using and in which the implementation will follow this flow.I am also able to track the number of times a user has pressed an invalid input and disconnect the call after a specific number of invalid inputs. There are two main ways that you may choose to handle this scenario if you have not already come up with a solution. Here I am able to split the call based on user's input via keypad or voice and direct the call to the corresponding number. I was able to create the following workflow and it works fine. ![]() I was recently trying to use the Twilio Studio to set up an IVR system to route the calls to the correct numbers based on the selected user input.
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